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Crowne Plaza Melbourne By Ihg, Melbourne

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From271US$ /night
Check-in
25May2025Select date
Check-out
26May2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

1-5 Spencer Street, Melbourne, Australia, VC 3008

Crowne Plaza Melbourne By IHG is the only absolute riverfront hotel in Melbourne, offering stunning views of the Yarra River and seamless access to the heartbeat of the city’s vibrant culture. Located in the CBD, the resort is known for its state-of-the-art facilities, luxurious accommodations, and award-winning service that provide guests with an exceptional urban experience.

Location

Situated within walking distance to major landmarks such as the Melbourne Convention and Exhibition Centre and Crown Entertainment Complex, the resort provides easy access to public transport. The area’s vibrant ambiance is enriched with a broad selection of restaurants, cafes, and shops, making it a convenient base for exploring Melbourne.

Rooms

The resort features a variety of accommodations including Standard Rooms, Premium Rooms, Suites, Family Rooms, and Accessible Rooms designed for comfort and convenience. Each room is equipped with amenities such as a 55-inch smart TV, coffee pod machine, and luxurious bedding, with views overlooking the Yarra River or the city.

Eat & Drink

Onsite dining options include the acclaimed Ottie's bistro, which serves Australian flavours with a European twist, along with the casual vibe of Dive Bar and Pow Wow café for quick bites. Breakfast features a buffet with a variety of dishes cooked to order, ensuring guests dine in style without leaving the resort.

Leisure & Business

The resort offers a 24-hour fitness center equipped with state-of-the-art equipment as well as an outdoor swimming pool that remains heated year-round. Additionally, guests can enjoy the vibrant nightlife at Dive Bar while experiencing relaxing in-room dining for an unforgettable stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Upper Floors King Room
Max:
2 persons
25 m² 
Bed options:
1 King Size Bed
Landscape view
Shower
Coffee machine
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Premium Room
Max:
2 persons
25 m² 
Bed options:
1 King Size Bed
River view
Shower
Coffee machine
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King Room
Max:
2 persons
25 m² 
Bed options:
1 King Size Bed
Landscape view
Shower
Coffee machine
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Getting around

Explore available ways to reach your dream destination

City Center
Melbourne3700 ft
Airports
Essendon Fields (MEB) 10.8 mi
Tullamarine (MEL) 14.9 mi
Train
Southern Cross Station2700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Elevator
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Stationary bike
  • Stairmaster

Services

  • Paid valet parking
  • Room service
  • Housekeeping
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Buffet breakfast
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Rooftop pool
  • Treadmill

Room features

  • Air conditioning
  • Heating
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

1-5 Spencer Street, Melbourne, Australia, VC 3008
Map view
street view
1-5 Spencer Street, Melbourne, Australia, VC 3008
Nearby
Casinos
Crown Melbourne
2000 ft
Aquarium
SEA LIFE Melbourne Aquarium
1200 ft
Events
Melbourne Convention and Exhibition Centre
1900 ft
Museums
Victoria Police Museum
300 ft
497-503 Collins Street
Melbourne 360 the Melbourne Observation Deck at Rialto
2000 ft
Restaurants
The Merrywell Melbourne
1200 ft
8 Whiteman St The Crown Complex
Gradi at Crown
1700 ft
Crown Entertainment Complex 8 Whiteman St Shop 25
Cervo
1200 ft
Crown Entertainment Complex 8 Whiteman St Crown Entertainment Complex
The Wharf Hotel
900 ft
The Wharf Hotel 18-38 Siddeley St
Di Parsia Pasticceria Caffe
700 ft
563 Flinders St Shop 5W
Calatrava
1100 ft
Crown Entertainment Complex U 34 8 Whiteman St Crown Casino
The Grain Store
1500 ft
Ground Floor 517 Flinders Lane
The Boatbuilders Yard
1500 ft
23 S Wharf Promenade
Baci Restaurant
1500 ft
Tenancy 21
Eat Pizza
800 ft
557 Flinders St

Reviews and Ratings

Feedback from previous guests about their experience
88%
liked the resort and would come back again
8.8/10
Great
Rooms
6.9
Location
8.8
Service
7.4
Dining
5.6
Guest reviews
8.8/10
based on 20 reviews
4/5 based on 1911 reviews
8.5
8.5/10 based on 4668 reviews
#95 of 167 hotels in Melbourne based on Tripadvisor
Paul
United Kingdom, January  2025
7.2/10

I enjoyed my stay at the hotel, particularly because it was centrally located and the staff were very friendly and went above and beyond to assist us. However, I found the room to be a bit underwhelming compared to what was advertised, and the dining options could use some improvement. Overall, it felt like a decent place, but not quite luxury as I had hoped.

Rooms
7.0
The room was clean and serviced well, but it didn't quite match the luxurious expectations. Plus, watching TV with the lights on wasn't comfortable due to a bright light strip behind the bed.
Service
9.0
The staff were brilliant and went out of their way to ensure we were pleased. I really appreciated the food boxes they provided, probably due to the hotel being overcrowded.
Location
9.0
The location was a real bonus, central to everything I needed to get around the city, making it really convenient.
Dining
5.0
The dining experience was not great. I was hoping for a bit more variety, especially at breakfast, and I missed having fresh fruit options.
Facilities
6.0
Although there were good facilities, I noticed some renovation work happening nearby, which could be distracting.
Theodore
United Kingdom, December  2024
7.0/10

I had a pleasant stay at this hotel, which boasts fantastic views of the river and cityscape. The staff was friendly and provided excellent service, though clarity around parking options could be improved. The location is very convenient, situated right on the river and close to various attractions, but the dining experience was somewhat underwhelming compared to previous visits. Overall, a decent place but could use some improvements in service communication and dining variety.

Rooms
8.0
The room was a good size, with a lovely view of the river and cityscape, although I had to upgrade to a higher-level room to get the best view.
Service
7.0
The service was generally excellent; staff were always polite and more than helpful, though there was some confusion regarding car parking options.
Location
9.0
The hotel is perfectly located right on the river and close to everything, making it very convenient for exploring the area.
Dining
5.0
The dining experience was average. I found the breakfast options somewhat limited and expensive compared to what I've enjoyed in the past.
Facilities
6.0
Facilities were decent, but not particularly special; they did the job without any standout features.
Fred
United States of America, December  2024
8.0/10

I had a pleasant stay at the hotel, with spacious and clean rooms that made my time there comfortable. The staff were welcoming and friendly, contributing to a nice atmosphere. However, I found the dining experience lacking and the breakfast options could use some improvement. Overall, it’s a convenient place to stay with a great location, but the dining could definitely be better.

Rooms
8.0
The rooms were clean and spacious, providing plenty of space for a single traveler.
Service
9.0
The staff were very friendly and welcoming, ensuring we had everything we needed.
Location
9.0
The hotel is centrally located, making it easy to travel to and from nearby attractions.
Dining
5.0
The dining experience was quite ordinary, especially on the first day.
Facilities
7.0
Facilities were well-kept but not particularly impressive.
Logan
United Kingdom, December  2024
8.0/10

I had a lovely stay at this hotel, especially because the location is perfect for exploring nearby bars and restaurants. The rooms were fresh and had a fabulous view of the river, making for a peaceful stay. However, I did encounter a couple of hiccups with the service and dining that dampened the experience a bit, especially with the breakfast pricing. Overall, I found it to be good value for money, with a few areas that could use improvement.

Rooms
8.0
The rooms were fresh and nicely updated, featuring a fabulous view of the river. However, I found it tricky to watch TV because the light strip behind the bedhead shines directly across the screen.
Service
7.0
The service was friendly with staff always smiling, but there were a few forgetful moments, like not unlocking the connecting door upon my late check-in.
Location
9.0
The hotel is perfectly located close to Crown Casino and various local restaurants and shops. It's also easily accessible to public transport, which was super convenient.
Dining
7.0
The breakfast was fantastic with a nice array of items, though I felt $38 for a continental breakfast was a bit steep, and it would have been great if fresh fruits were included.
Facilities
8.0
The hotel has some nice amenities that are well-maintained, adding to the overall comfort of my stay.
Jonathan
United Kingdom, November  2024
6.2/10

The hotel had some great things going for it, like friendly staff and a very clean environment, but I found the room layout a bit inconvenient and the dining options to be lacking. The location was decent for accessing local attractions but felt a bit seedy in some areas. Overall, while there were positives, some of the design choices and dining could use improvement.

Rooms
7.0
The rooms were very clean and pretty, but the layout was a bit cramped, especially with a door that swung into the bed, making it awkward to enter the bathroom.
Service
8.0
The staff went above and beyond to make our stay enjoyable, although we did have to wait 20 minutes for our car at one point.
Location
6.0
The location was convenient for exploring the city, but it had a somewhat seedy feel and required a long walk to the pool area.
Dining
5.0
Dining options were a bit disappointing; it was overpacked and not many food items were available, which felt like the biggest letdown.
Facilities
6.0
Facilities were adequate but not exceptional, and the renovation work made moving between floors a bit cumbersome.
Luke
United Kingdom, October  2024
7.8/10

The hotel was a solid choice with exceptionally clean and comfortable rooms, nestled in a great location near all the tourist spots. The service was generally friendly and helpful, though I did encounter a hiccup at checkout when they struggled with sending my tax invoice. While the dining experience was enjoyable, it could use a bit more variety in breakfast options. I appreciate that the hotel has a spa and baths in the rooms, but the facilities felt a bit dated, even if renovations are underway.

Rooms
8.0
The rooms were exceptionally clean and comfortable, although I had to get maintenance for a leaking pipe.
Service
7.0
The staff was always friendly and helpful, but there was a bit of confusion at checkout regarding my tax invoice.
Location
9.0
The hotel is centrally located, making it easy to access public transport and all the tourist attractions without needing a car.
Dining
8.0
The breakfast was fantastic, though I wish there were more fresh fruit options available.
Facilities
6.0
The hotel features a spa and baths in the rooms, but some areas seemed dated and were in need of an upgrade.
Jonathan
United Kingdom, October  2024
7.6/10

I had a mixed experience at this hotel. On the bright side, the location is fantastic as it's close to shops and restaurants, and the staff was really helpful and friendly. However, my room was quite small and faced a wall where construction was going on, which made it hard to relax. Overall, it's a decent place if you're looking for convenience and friendly service.

Rooms
5.0
The room was extremely small and faced a wall with ongoing reconstruction, making it difficult to relax.
Service
9.0
The staff were always helpful, understanding of my circumstances, and very friendly.
Location
10.0
The location was ideal, close to shops, restaurants, and a tram stop, which made getting around very easy.
Dining
Facilities
Chuck
United States of America, October  2024
7.0/10

I had a mostly pleasant stay at the hotel, with a clean and spacious environment that made it great for meetings. The central location made it easy to explore the city, but I found some aspects lacking, especially the dining experience which left much to be desired. While the rooms were comfortable, the temperature was hard to regulate and the bathroom design could be improved for privacy. Overall, it’s a decent choice if you can overlook a few shortcomings.

Rooms
7.0
The rooms were well-furnished and clean, with lovely bed linens and towels, but I struggled with the heat even on the lowest setting. Also, the bathroom design felt a bit poky and lacked a closing door for privacy.
Service
7.0
The staff were very friendly and attentive, which was a plus, but they did knock on our door at 8:30 AM despite having a late checkout until 11.
Location
9.0
The hotel is centrally located, making it convenient for exploring Melbourne CBD and getting to places like the Southern Star train station and South Bank restaurants.
Dining
5.0
Unfortunately, the breakfast was quite disappointing—not like the usual quality I expect from hotels. It was missing key items and was generally just average, with food that could have been served hotter.
Facilities
7.0
The hotel had spacious meeting rooms which were great for what I needed, but I didn’t get to try out any additional facilities.
Sam
United States of America, September  2024
7.4/10

My stay at the hotel was generally pleasant, with clean and comfortable rooms and a very friendly staff. The location was a major plus, as it was close to everything we wanted to explore in Melbourne. However, the breakfast experience was less than ideal, with a limited selection and some service hiccups. Overall, it's good value for money, but the dining could use some improvement.

Rooms
7.0
The rooms were quite clean and comfortable, but they felt a bit outdated and smaller than the photos suggested.
Service
9.0
The staff were amazing and so helpful from check-in to check-out, always accommodating and friendly.
Location
9.0
The hotel was in a great location for walking around Melbourne City, close to the CBD, restaurants, and public transport.
Dining
5.0
The breakfast was somewhat chaotic and lacked variety; it took multiple requests to get my coffee.
Facilities
7.0
Facilities were fine, though I wish there were more amenities available for guests.
Oscar
United States of America, September  2024
7.6/10

During my stay, I appreciated the spacious rooms with a nice view of the river, but they could have been cleaner. The service was excellent; the staff was very helpful and friendly. The location was perfect, with easy access to many attractions. However, the dining options had some limitations, especially for those with dietary restrictions.

Rooms
6.0
The rooms were large and spacious, featuring a big window with a great view of the river. Unfortunately, they were not completely clean; I found a rag with human residue, which was quite upsetting.
Service
9.0
The staff was great and went above and beyond to assist with my needs. Their efficiency and attention to detail were impressive.
Location
10.0
The hotel has a fantastic location, making it easy to explore most of the city on foot. It was just outside the door to the river and incredibly convenient for a first-time visitor to Melbourne.
Dining
5.0
The dining options left some room for improvement. While there was great value, it wasn't suitable for individuals with coeliac disease, which limited choices.
Facilities
7.0
The facilities were decent, and I enjoyed the lounge area, but nothing stood out as exceptional during my visit.
E.
United Kingdom, September  2024
6.8/10

I had a great time at this hotel! The location was perfect for my concert at Rod Laver, and I loved the stunning views from my room. The staff was friendly and helpful, although there were a few hiccups with service during my stay. Overall, it's a decent choice with a few areas that could use improvement, particularly the dining experience and cleanliness.

Rooms
7.0
The room I stayed in had a wonderful view and was comfortable. However, I found it not entirely clean upon my arrival, which was a bit disappointing.
Service
6.0
The staff was friendly and very helpful. However, there were some issues during check-out as their system broke down, and I didn't receive my tax invoice as promised.
Location
9.0
The location was fantastic, with easy access to transport and just a minute walk to Crown Casino. I was able to get around easily, especially since I was in Melbourne for a concert.
Dining
5.0
The dining area was nice, but it felt a bit cramped for the number of guests during breakfast. I wasn't satisfied with the service, as it took too long to get assistance.
Facilities
7.0
The overall facilities were good, but nothing stood out as exceptional. Basic amenities were available to make my stay comfortable.
Camila
United Kingdom, September  2024
6.4/10

I recently stayed at this hotel, and while it has some nice features like a great location and generally friendly staff, there were quite a few missteps that detracted from my experience. The rooms could have been cleaner and better prepared for my arrival, and I encountered some issues with the service. The dining options were decent but could use some improvement as well. Overall, it's a good spot but not without its flaws.

Rooms
6.0
The rooms weren't very clean and were not ready on time for my arrival. This was a bit of a letdown as I expected them to be prepared.
Service
5.0
Service was pretty ordinary overall, and I had an unfortunate encounter with a rude staff member during check-in. An improvement in staff training would be beneficial.
Location
8.0
The location is great, with attractions nearby and easy access to the free tram area. However, some areas of the lobby could use an upgrade.
Dining
7.0
The dining area was well-stocked with a good variety, but they really need to manage the espresso machine better during busy mornings. More pastry options would be appreciated too.
Facilities
6.0
The facilities were decent, but I think they could be improved. For example, just getting to my room required using three different elevators due to renovations.
David
United States of America, September  2024
7.2/10

I had a pleasant stay overall, the hotel was clean and the staff were very friendly and cheerful. The location was great, just a short tram ride to the city center and within walking distance of public transport. However, the dining experience could use some improvement as the food was hit and miss, and sometimes items ran out during breakfast. I would definitely consider returning, especially after the renovations are complete.

Rooms
7.0
The rooms were quite nice, clean, and comfortable, though I've stayed in nicer ones for cheaper. Unfortunately, there were no tea bags provided, which was a little disappointing.
Service
9.0
The staff were awesome, really pleasant and willing to help at all times. I loved the personal touch they added, like a handwritten card with a bottle of bubbly for my friend’s birthday.
Location
8.0
The location is convenient, with easy access to public transport and just a short tram ride to the city center. Plus, the lovely views were a real bonus.
Dining
5.0
Dining was a bit hit and miss; the food could have been served hotter and sometimes simple items like plates ran out. It was a little frustrating not being informed about the breakfast setup beforehand.
Facilities
6.0
The facilities seemed to be in the process of renovation, but they were well-maintained and looked like they would be great once completed.
Stella
United Kingdom, September  2024
6.6/10

I stayed at this hotel because of its great location close to the Convention Centre, which made getting around easy. Although the rooms were a bit smaller than I expected and faced a construction site, they were well-maintained. The staff could be more polite, especially during busy times. While breakfast had some tasty options, the dining area felt chaotic due to dirty dishes and long lines. Overall, it offers decent value for money, but improvements in service and the dining experience would be appreciated.

Rooms
6.0
The rooms were clean but quite small, with a view of the pool and a building site.
Service
5.0
Service was hit or miss, with some staff being helpful while others seemed overwhelmed and not very polite.
Location
9.0
The location is really convenient, making it easy to access all modes of transport and close to the Convention Centre.
Dining
7.0
The breakfast had delicious options like proshutto and salmon, but the dining area was a bit of a mess with long wait times.
Facilities
6.0
Facilities were decent, but there was room for improvement, especially in the dining area.
Stephen
United States of America, September  2024
6.8/10

I had a decent stay at the hotel. The location is fantastic, right near all the shops and just steps away from the river, which made for lovely walks. The staff was friendly and helpful, although I did experience some delays with service, especially when waiting for a cab. The rooms were a bit on the small side and not ideal for watching TV with the lights on, but overall, it was a clean and comfortable experience for the price.

Rooms
7.0
The rooms were clean, but a little on the small side, making it difficult to watch TV comfortably.
Service
5.0
The staff was friendly and helpful, but I faced some delays with cab service, which was frustrating.
Location
9.0
The hotel is in a fantastic location, just a short walk from Southern Cross station and right by the river for picturesque strolls.
Dining
6.0
The dining options were average; while I loved the poached eggs, there could be more variety in the menu.
Facilities
7.0
The hotel had decent facilities, though they seemed limited in terms of spaces to relax and enjoy a view.
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Rooms and Guests2 Guests, 1 Room